TVWD is here for you

Respect. Integrity. Service.

At TVWD, our customers come first—today, tomorrow, and every day.

Need a human connection? Our team provides responsive, one-on-one service to more than 30,000 customer inquiries each year. We’re happy to help.

TVWD personnel remain on call twenty-four hours a day, seven days a week. In most cases, a TVWD water operations specialist can be at your home or business within an hour of a service call.

Ways to pay your bill

Questions about your bill?

Call (503) 848-3000 Monday through Wednesday 7am-4pm or Thursday and Friday 8am-4pm. We’re here to help!

Find answers to common bill and service related questions in the My Service FAQ on TVWD.org.

Beyond drinking water

Did you know that TVWD maintains nearly 6,000 fire hydrants so our regional firefighting partners always have access to a reliable supply of water?

“Across all departments, everyone is service-focused. We want to make sure that customers are getting quality water, that we're responsive when needed, and that we've got the knowledge to answer questions. You really see dedication to service here.”

Thoughtful preparation across TVWD’s water system—and in your home—helps keep water flowing from source to tap all year long. In the case of an emergency, however, it’s possible that your water service may be interrupted. We encourage you to use the resources here to learn how to store water, keep an emergency kit, and stay prepared.